Management and staff at Emerald Terrace work together to create a homely environment, whilst offering professional and compassionate care. Staff and management are required to acknowledge and understand the 7 Step Quality Service Method on a day to day basis when interacting with residents and their families.

All staff are professionally qualified to perform their specific roles, and their Registration and Police checks are all monitored to ensure that they are compliant and qualified to perform their roles.
Continuous improvement is fundamental to staff development and the service provided at Emerald Terrace. Training and professional development are key elements of our culture, and staff attend regular training sessions throughout the year to maintain and improve their professional standards. Continuous improvement is a dynamic process, with planned quality improvement audits integrated into day to day activities to monitor performance and identify opportunities to improve and demonstrate outcomes achieved. Continuous improvement ensures that our mission to excel in the services we provide, are maintained at the highest possible levels.

Denise Chin is our CEO


Kerrie Tilbrook

is the head of the Lifestyle and Activities department. Kerrie has a Diploma of Community Services, Lifestyle and Leisure and has more than 19 years of experience in the Industry.

Our Lifestyle department contributes to the social interaction of our Residents by keeping them active and connected to the community. Visual media provides our residents the opportunity to keep in touch with daily events in our world, as well as the never ending source or stimulating entertainment that the Internet can provide. Our programs are designed for groups as well as individuals so as to reduce isolation and promote socialising.

2016 introduces new programs to the calendar which include more active and interactive games, exciting outings and an expansion of Cultural Day celebrations.

Kerrie is a passionate member of the Emerald Terrace Team and committed to ensuring that our Residents maintain a connection with the local communities and continue to have a quality social life.


Alana Fagan

Is our Receptionist and Admissions Officer. Alana commenced with us in February 2021 and brings extensive experience in office administration as well as roles in the allied health industry and commercial real estate. Alana also has clinic manager and office leasing experience and displays enormous energy and commitment to her role. Alana would be happy to take your calls with any enquiries you may have. To contact Alana call 9846 4900.