Management and staff at Emerald Terrace work together to create a homely environment, whilst offering professional and compassionate care. Staff and management are required to acknowledge and understand the 7 Step Quality Service Method on a day to day basis when interacting with residents and their families.

All staff are professionally qualified to perform their specific roles, and their Registration and Police checks are all monitored to ensure that they are compliant and qualified to perform their roles.
 
Continuous improvement is fundamental to staff development and the service provided at Emerald Terrace. Training and professional development are key elements of our culture, and staff attend regular training sessions throughout the year to maintain and improve their professional standards. Continuous improvement is a dynamic process, with planned quality improvement audits integrated into day to day activities to monitor performance and identify opportunities to improve and demonstrate outcomes achieved. Continuous improvement ensures that our mission to excel in the services we provide, are maintained at the highest possible levels.

Denise Chin is our CEO

Helen Rodd

is our Director of Nursing. Helen was appointed as Director of Nursing in March 2021.

Helen delivers highly exceptional clinical aged care expertise and has earned a reputation in the industry for her excellent health care practices.Helen brings her high standards, values and professional practice performance experience to Emerald Terrace and has a proven record of success with implementing and ensuring meeting national health care standards and regulations in our facility.

Helen is a wonderfully natural care provider and has demonstrated her own gold standards for making equitable and compassionate relationships while striving for uncompromising care practices. Helen’s managerial leadership is devoted to and has developed around her ‘residents first’ policies where the highest possible quality of lifestyle, dignity, safety and comfort are a priority. Helen is committed to promoting and providing the best up to date clinical practice training and professional development opportunities ensuring continual improvements to all Emerald Terrace staff. Helen is dedicated to creating a warm and caring facility at Emerald Terrace and promotes an open door policy where her commitment to mentoring staff is paramount to her professionalism and she is equally respectful and open to every resident’s family.

Kerrie Tilbrook

is the head of the Lifestyle and Activities department. Kerrie has a Diploma of Community Services, Lifestyle and Leisure and has more than 19 years of experience in the Industry.

Our Lifestyle department contributes to the social interaction of our Residents by keeping them active and connected to the community. Visual media provides our residents the opportunity to keep in touch with daily events in our world, as well as the never ending source or stimulating entertainment that the Internet can provide. Our programs are designed for groups as well as individuals so as to reduce isolation and promote socialising.

2016 introduces new programs to the calendar which include more active and interactive games, exciting outings and an expansion of Cultural Day celebrations.

Kerrie is a passionate member of the Emerald Terrace Team and committed to ensuring that our Residents maintain a connection with the local communities and continue to have a quality social life.

Judy Costanzo

Is our Quality Assurance Officer. Judy works closely with our DON to ensure our quality system remains up to date and that all regulatory requirements are met, along with ensuring our clinical care practices follow our stringent procedures.

Judy has a Graduate Diploma in Human Resources, with a vast experience in business administration, human resources, community health, and internal audit and compliance. Before commencing with Emerald Terrace, she held senior roles in various federal government departments, community health, and Indigenous organistations. Judy brings to Emerald Terrace a broad skill mix, an understanding of government standards, human resource practices and processes and meticulous attention to detail, which is essential in ensuring our quality system remains robust, current and compliant.

Alana Fagan

Is our Receptionist and Admissions Officer. Alana commenced with us in February 2021 and brings extensive experience in office administration as well as roles in the allied health industry and commercial real estate. Alana also has clinic manager and office leasing experience and displays enormous energy and commitment to her role. Alana would be happy to take your calls with any enquiries you may have. To contact Alana call 9846 4900.