Ph (03) 9846 4900
On behalf of my family and myself, I would like to thank you, and all your staff for your warm and loving care my mother experienced in the time she was in your care.
......she said" I am very happy. Everyody loves me and calls me mum, and I love everybody.
We continue to praise and recommend Emerald Terrace. We hve experienced many nursing homes over 11 years and Emerald Terrace stands out, a cut above the rest. Congratulations. If there is an award for Aged Care, you have earnt & demonstrated 1st place. PA
.....they have created a caring and warm culture for residents, happy staff and a well maintained facility. From the way they run the place and how they go about it, it is evident they have the foresight for continual improvement, and truly understand aged care......
When asked what is the best thing about Emerald Terrace, my mother, my sister and I, all state 'the staff''. What a team. Caring, repsectful, extremely pleasant, attentive to needs...
Dad is so content, perhaps even happy there
He loves the view and the trees and always directs my attention to the leaves
Every visit he thanks us for finding Emerald Terrace
The people are...... the most wonderful thing about Emerald Terrace and the atmosphere is genuinely like a family (without the quarrels!)
.... cleanliness is paramount and Emerald Terrace is the cleanest, best kept facility out of the 20 or so I have visited.
Dear Faye and the awesome team at Emerald Terrace.
Thank you for looking after Mum so well while she was here. The love and care she received was fantastic and has resulted in a very favourable experience of Nursing Home Care. The team members are all fantastic and displayed a high level of professionalism along with a friendly caring bedside manner. Each staff member was so helpful and always arrived with a smile and it was so lovely that not only were the staff concerned with Mum’s care and well being, but also that of the family members.
Faye, congratulations on your wonderful team – you should be very proud of them – they are a great reflection of the Management at Emerald Terrace.
...please accept my congratulations on your wonderful staff. I have had wonderful treatment....
I would like to thank you with all my heart for all the kindness you showed my husband during his stay at Emerald Terrace Aged Care. He loved Emerald Terrace and the carers, and he passed on there in a happy frame of mind whilst being attended to by his favourite nurses. ....I can highly recommend Emerald Terrace to anybody contemplating Aged Care...
Thank you with all my heart.
......... your staff are happy, positive and caring. I congratulate you for making a difference to so many people, both for the older people, and for providing a terrific working environment for your lovely staff.
…I think it's so important to give positive feedback to know that you're doing a great job well and people do notice. You can never give enough praise. I hear that your staff go that extra mile with ' little things' that make a difference to the old people's comfort, sense of belonging and dignity.
…. I think that staff do a simply outstanding job at Emerald Terrace. They are central to the happy feel about the place and are one of the main reasons we are so comfortable with my wife's care there. My wife constantly expresses to me her gratitude for what they do, and I am deeply indebted to them for all they do for the residents of Emerald Terrace, and especially for my wife……..
…….. Please know and convey to them that I deeply value their commitment, their care, and the extraordinary efforts they expend to ensure that all residents and my wife in particular, have a rich and superior quality of life. You are lucky to retain such astounding employees, and my wife and I are blessed to have them care for her……..