Ph (03) 9846 4900
Care and Services
A comprehensive range of services are provided or arranged for our residents.
- Personal Care
- Nursing Care
- Catering Services
- Cleaning Services
- Laundry, including personal clothing
- Activities program
- Complimentary therapies, such as, aromatherapy and therapeutic massage.
Visiting services include:
- And other Allied Health Services
In addition to providing services from within the facility, access to a wide range of services operating within the wider local community are also available.
Staff are very aware that Emerald Terrace is the resident's home and every effort is made to respect residents' privacy and dignity and to meet individual needs.
During the first month a comprehensive assessment of needs and individual preferences is completed.
The assessment information is used to formulate and individualised care plans in consultation with the resident or representative and other health care providers as appropriate. The care plan is regularly evaluated and of course remains confidential, and is only accessible to those staff and healthcare providers providing care.
Ideally, a resident's own doctor will be able to continue to provide care following admission. If the preferred doctor is unable to continue to provide medical care, then we can provide a list of visiting Doctors.
All residents are reviewed by their own nominated Doctor, as required or at least every 8 weeks.
The facility ensures that all nominated Doctors of residents provide an emergency 24 hours a day phone number so that should medical care be required immediately, it can be accessed at anytime. Referral to appropriate specialists is made as required by the attending Doctor.